Country of the company
Taiwan
Company Address
Taipei CityDatong District
Industrial Category
Other Information Service Activities
Company Introduction
About Us
"Deeply Rooted in Customer Service, Providing BPO Services"
Chain Sea Information Integration Co.,Ltd has been specializing in customer service since 2004, expanding from system integration to outsourced call center operations management. Our comprehensive services cover inbound/outbound customer support, technical consultation, text-based customer service, consulting services, BPO, and digital marketing. Leveraging our experience in project operations, service process planning, personnel management, and in-house technical support, we combine these strengths with the group's integration capabilities to deliver intelligent, mobile-enabled BPO management. Chain Sea Information Integration Co.,Ltd is the only domestic provider with expertise in technology, operations, and process management, offering in-depth services and complete CRM solutions centered on "customer service and management."
"Extensive Experience in Personnel Management for Enhanced Service Quality"
Responding to the trend in customer experience, Chain Sea Information Integration Co.,Ltd Group established a subsidiary in 2016—Chain Co Information Service Co., Ltd.—to focus on personnel management and training in the customer service sector. We provide complete training and standardized operating procedures, including operational management, inbound/outbound service skills, process handling, satisfaction surveys, and data analysis. Chain Co operates independently while supporting the group to maximize resource efficiency and create optimal value for our customers' brands.
Employee Care – Employing More Disabled Workers Than Required
In support of the government’s employment initiative for people with disabilities, Chain Sea not only actively assists social welfare organizations with job training but also employs disabled staff at over 10% of our workforce, exceeding government requirements. We currently employ 69 people with disabilities, including 46 with moderate to severe disabilities. The average tenure for these employees exceeds four years, and two hold managerial positions. Our commitment to providing a supportive work environment and career development opportunities has earned us multiple awards, including the "Employment Contribution Award" from the Executive Yuan in 2010 and the "Exemplary Employment Certification" from Taipei City Government in 2011, 2012, and 2016.
Recent Awards
• Received the 2022 Health Promotion Badge from the Health Promotion Administration
• Won the "Best Customer Service Sales Team" at the 2022 CSEA Excellence in Customer Service Awards
• Awarded the 2022 "Passion for Humanity" Award
• Awarded the 2022 "Silver Medal" from the Ministry of Education
More details: https://www.chainsea.com.tw/about/milestone/
⚑ To learn more about Chain Sea, click on the links below!
★ Chain Sea Website: https://www.chainsea.com.tw/
★ Facebook: www.facebook.com/ChainseaService/
★ Instagram: https://www.instagram.com/chainseaservice/
★ LINE ID: @399ymwyz
"Change Yourself, Achieve Your Future. Pursue Your Dreams Bravely, Moving Forward with Chain Sea."
Our Mission: "Innovative Experience with Warmth and Depth, Co-Creating Value and Well-Being!"
At Chain Sea, we are driven by a core mission of love, focused on advancing the industry. We take pride in sharing knowledge and fostering innovation, striving for growth with both employees and clients. Our journey has evolved from system integration to heartfelt service integration, spreading the value of service to the public and delivering customer-centered tech solutions for businesses. Through meaningful work, we help clients achieve their goals with sustained passion, creating innovative experiences with warmth and depth, co-creating value and a better future with our partners.
Long-term Vision: To Become a Global Strategic Partner for Innovative Service
With extensive experience in customer service, demand integration, and process management, Chain Sea Information aims to build service models that fulfill customer experience needs, enhancing customer satisfaction and driving revenue. By amassing industry experience in sectors like beauty, health, electronics, and e-commerce, we aspire to become the leading CRM brand in Greater China, providing top-notch CRM solutions for businesses and the public sector, and to be the most trusted partner of global enterprises.
Main Service
Chain Sea Information Integration Co.,Ltd specializes in the BPO outsourcing operations field. With excellent process planning and control capabilities, along with robust system technical support, we offer three main services: "Customer Service Outsourcing" (inbound/outbound calls, inbound/outbound sales, text-based customer service, technical consulting, customer experience management), "Consulting Services," and "Digital Marketing." We are the only company in the industry that combines native technology, operational experience, and process management capabilities, providing one-stop services to meet the diverse customer needs in outsourcing call center operations across various industries.