Apply Nationality
Others - 不限國籍
Type
Full-time job
Identity
International Graduate from Taiwan, Overseas Chinese & International Students, New Immigrants - Naturalized
Demand Number of Employee
1
Apply Category
Customer service personnel
Other Filters
Monthly Salary Above NT$30,000, Two-day Weekend, Inexperienced Acceptable, Proficient in Chinese
Salary Range
Monthly Salary 35000 ~ 45000 Negotiable
Working Time
Day shift：09:00~18:00
Shift System
Non-shift work
Job Description
～我們提供完善的在職訓練，未來有機會出差或派駐歐美日本或東南亞，誠摯歡迎您的加入～
【職務內容】
1. 協助客戶使用與問題排除。
2. 提供產品售後服務與使用教學。
3. 客戶端程式版本更新。
4. 系統問題派工單撰寫及追蹤。
5. 負責飯店及餐飲營業系統。【註】
6. 歡迎無經驗新鮮人加入。
【加分條件】
1. 具備資訊或產業相關背景尤佳。
2. 資訊系統客服或系統技術支援經驗尤佳。
3. 具備電腦軟硬體及其周邊設備處理知識尤佳。
4. 具備國際或星級飯店經歷，並有飯店前台系統使用經驗尤佳。
5. 具備外語口說流利者(擇一：英文、日文、越南語或印尼文)，提供語言津貼。
【學習發展】
1. 上線專案管理。
2. 飯店經營管理產業知識。
3. 技術客服專業(系統軟硬體基礎知識、SQL簡易程式指令、產品規劃、協同工程師問題查找與解決能力)。
4. 系統輔導顧問。
5. 系統教學講師。
【註】飯店及餐飲營業系統：旅宿前台(PMS)、會員管理、智能自助接待、房務APP、發票系統等。（詳細系統介紹：https://www.athena.com.tw/tw/solutions-hotel-resort/）
● 因系統訓練採中文教學，應徵之僑外生或外籍人士，需具備中文聽說讀寫能力。
● 在學身份之學生以實習身份加入，一周至少三個整天可參與培訓與加入工作實習，薪資依實習合約約定。
Employees Benefits
Labor Insurance, Health Insurance, Labor retirement contributions, Special Day-off, Occupational disaster insurance, Incentive bonus, Performance bonus, Year-end Bonus, Three Special Holidays Bonus / Gift, Professional Certificate Bonus, Meal Allowance, Employee Group Insurance, Employee physical examination, Employee Advanced Study Grant, Company trip, Department Banquet, Menstruation Leave, Parental leave, Maternity leave, Two-day Weekend
Other Benefits
→ Flexible Working Hours: We value work efficiency, offering flexible working hours and partial remote work options.
→ Employee Health: Group insurance (accident and medical insurance), pre-employment and on-the-job health checks, air filtration in the office to ensure you work healthily and happily.
→ Encouraging Employee Learning: Subsidies for in-person courses and online course learning.
→ Employee Referral Bonus: Referral bonus ranging from $5,000 to $20,000.
→ Employee Engagement Activities: Holiday events, Cocktail Night (Party).
→ Employee Travel Subsidy: Travel with whoever you want.
→ Advanced Office Equipment: Coffee machine, oven, microwave, rice steamer, refrigerator, body fat scale, blood pressure monitor, PM2.5 air quality monitor.
→ Caring for Your Appetite: Snacks, regular afternoon tea, fruits, fresh milk, soy milk, and rice milk.
→ Employee Recreation: Badminton club, gym membership, Nintendo Switch, spinning bike, air pool table, lazy sofas.
→ Comprehensive Onboarding Training: Personal coach, orientation, and onboarding training.
→ Various Bonuses: Holiday bonuses, year-end bonuses, performance bonuses, and customer service reward bonuses.
→ Care for Your Family: Marriage gift money, childbirth gift money, and funeral condolence money.
→ Well-Known Hotel Year-End Party: Year-end party with lucky draws (Shangri-La, Caesar, The Howard Plaza Hotel, Beauty and The Beast, Red Bean Food Court, Chingyih Travel).
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